Toxic Cesspool - Technical Support Engineer Dynatrace Employee Review

-I was threatened with physical violence in the office. Someone threatened to break my legs, and management did nothing. -A mandatory hybrid workplace where you need to "reserve" your seats on an app that does not function correctly. They also dictate the days in office, when historically they did not. -Cliqued up culture leaders have a text based group chat where they constantly snub and trash talk other employees while on the job. You will often hear "did you get my text?" followed by chuckling and obvious stares. Very high school level bullying and culture. -Very fake positive environment. -Their development team is overseas and you are unable to work with them during United States working hours. -Management made anti Palestine comments, but then doubled back and said "there are issues on both sides". Very wishy-washy stances that aim to please the majority. No true values. -The product itself is like a virus and is largely unsupportable. -Communication break downs and lack of ownership across the entire organization. Expect 50% of your internal communication to be "left on read" or completely ignored. - Was not given access to do my job. Had to fight for said access to even begin working. The onus is on you as a new employee to figure everything out yourself. -Despite being hired, my employment was dependent upon an internal test, which there are no solid resources to help you pass. For context, I started with 2 other people and none of us were able to pass it within our first 6 months despite taking it 3 times each. It needs audited and updated to match current documentation. -New managers who know nothing about the product and instead focus on Zendesk "metrics". -Ticket-based job where instead of a round-robin style of ticket taking, it is an absolute free for all trash fire where those with experience and a niche cherry pick easy tickets, while those who are new are arbitrarily assigned tickets by managers who are unable to help or understand the tickets themselves. No room to even establish a niche or grow when senior members are focused on meeting their ticket metrics with easy tickets they know how to do. -Despite their main support branch being in Detroit, Michigan (an area with a 77.8% population of African Americans) their department is largely Caucasian. In the Denver office too, I would say they have maybe 10% people of color. A very white is right environment with a staggering lack of diversity.