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      Zendesk

      Acquired by Hellman & Friedman

      Engaged Employer

      Zendesk reviews

      3.7

      68% would recommend to a friend

      (2,166 total reviews)
      avatar

      Tom Eggemeier

      62% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Work/Life balance

      4.0

      Compensation and benefits

      3.7

      Culture & values

      3.4

      Career opportunities

      3.3

      Senior management

      Zendesk has an employee rating of 3.7 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jun 12, 2026

      Secretly toxic work environemnt

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

      Cons

      It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

      Viewing 1 - 3 of 2,166 Reviews
      Related searches: Zendesk jobs | Zendesk salaries | Zendesk benefits | Zendesk interviews | Zendesk conversations
      ReviewsZendesk reviews

      Glassdoor has 2,510 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.