TJ Maxx reviews

3.4

54% would recommend to a friend

(9,980 total reviews)
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Ernie Herrman

49% approve of CEO

44% positive business outlook

TJ Maxx has an employee rating of 3.4 out of 5 stars, based on 9,980 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TJ Maxx employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Oct 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Provided you are in the right store.. TJ Maxx is an excellent company to work for. Prior to transferring, I loved the company and the values. I do not know if this is an issue with different regions, or the fact that I am in a politically based city, but since transferring my experience has been subpar at best. so I will list the pros prior to my transfer. Excellent opportunity for advancement, esp for coordinators. Flexibility Family type atmosphere. Team work driven, everyone helps everyone. Flexibility with scheduling (for hourly associates) Policy and procedure is implemented and enforced. Adequate training provided. Excellent benefits and paid time off. Hard work and strong work ethics paid off. Open door policy is used and enforced in a positive manner. Coordinator track for promotion to management. Open rapport with management in regards to flow of tasks needing to be completed.

Cons

Since my transfer, I can list plenty of cons starting with.. Being penalized for utilizing open door policy. I transferred to a store in which policy and procedure was literally tossed out window. Manager stopped speaking to me for months every time I voiced a complaint. Politically based store. It is about how well you talk the talk.. walking the walk isn't deemed necessary. No longer considered promotable. Not sure if it because I utilized the open door policy several times. Rapport with management is nonexistent. Discussing tasks needing to be completed was considered to be, and I quote verbatim "telling a manager how to do their job"<<<< This is when I realized I would not be promoted in this store and went back to school. The prisoners run the prison. Associates will quickly tell managers what they will not do and management says nothing to them about their insubordination. The associates who put forth valued efforts are penalized because "they should know better" than to act like everyone else. Team Player values are nonexistent. It is literally an "every man for themselves environment". Adequate training is not provided. Those coordinators who have been promoted are the type to never rock the boat. Manager at this store is can never be wrong. Dictator style of managing. In order to transfer to a different store of a lower volume where I know I would be easily promoted, I would have to agree to a substantial cut in my hourly wage of at least $3-5/hour. Hard work and strong work ethics are not valued. New scheduling system is a joke and a nightmare. High volume stores should have kept the Admin Coordinator position. Too much work for Ops Manager and 100+ associates.

1.0
May 5, 2015

Try to avoid working here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relaxed dress code Flexible hours Easy interview / hiring process They reward you with a lot of money if you catch employee theft A job

Cons

So many. Managers did not communicate well with each other, communication between employees was bad, and there was no real training on the job. Everyone is too busy to answer questions. It was very, "Why aren't you finished with this task we never told you existed? Are you stupid?" This could be specific to my location, but I doubt it. Because it seemed like the main problem was that the managers were being over-worked and under-appreciated, so they treated employees badly as a result. Nobody was happy to be there. Also, there is lots of propaganda, which is shady. They show a series of DVDs during training, and one of them is about how it's bad for employees to join unions. Without explaining what a union is, they show a series of actors in TJ Maxx/Marshall's/Homegoods uniforms saying how unions would disrupt the "TJX family", and one woman says something to the effect of "I joined a union at my last job, and all they did was take my money, they didn't help us." They give the obligatory "you are allowed to join a union" sentence while implying that you really shouldn't. That is manipulative, and not cool. I feel like there is mutual disrespect between corporate and in-store employees. Corporate expects too much from the lower level employees and is unhappy when they don't comply, lower level employees resent corporate because they are the ones making their jobs (more) difficult. That isn't a fact, but that is the impression I got. Everyone other cashier or inventory person I talked about wanting to quit. I left after three weeks and have zero regrets. Now I have a job where I don't get through every shift by fantasizing about quitting.

1.0
Oct 18, 2025

Only credit cards matter

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They hire anyone with a pulse.

Cons

The job pays pennies. This is one of the lowest paying jobs I ever had the displeasure of working for. Hours will get cut if you do not sell enough credit cards. One week you’ll have 35 hours next week only 12 then week after that you’ll get 6 hours. Managers stand behind you the entire 8 hour shift at cash register telling you to sell more credit cards. If you sell enough credit cards they treat you like a queen and you’re allowed to do whatever you want. Meaning not doing your job, leaving a mess behind for other workers to clean because you are the credit card champion. You can be amazing in your department but if you aren’t selling credit cards you will have your hours cut and they will keep hiring more and more people and giving your hours to them instead. Also certain mangers have zero people skills, they’re either really young coordinators or their above that. And they have a temper problem. If I’m honest I felt too old being there, almost like a babysitter half the time. A lot of the folks they hire are High School kids working their first job, while complaining they don’t want to be there and hiding in the dressing room so they can scroll on their phones. Or they’re older and don’t even need the job, just working to get out the house. It’s not a job for young adults looking to make actual income.

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