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      Kaiser Permanente

      Engaged Employer

      Kaiser Permanente reviews

      3.8

      69% would recommend to a friend

      (14,784 total reviews)
      avatar

      Gregory Adams

      54% approve of CEO

      62% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.6

      Career opportunities

      3.5

      Culture & values

      3.5

      Work/Life balance

      3.1

      Senior management

      Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      15K reviews
      3.0
      Jun 4, 2026

      Varied interactions hindered by unresponsive management

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to talk to alot of different people across the country that are mostly elderly and they are from all walks of life that have carious issues (mainly premium billing and service billing issues) which gives you the opportunity to get your feet wet with experience solving new problems which is fun. Training was in depth although planning and scheduling was a tad off and a bit unorganized

      Cons

      Management is lazy. Not willing to take feedback to advance the systems we worked on

      2.0
      Jun 3, 2026

      Autonomy in hospice work, but poor management issues

      Medical social worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomous work in hospice, but the division is close knit and do not treat new members fair.

      Cons

      Bad management, not clear expectations. I wouldn't work under elizabeth unless I was a woman, but they seem dead set on hiring men then firing them.

      Viewing 1 - 3 of 14,784 Reviews
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      ReviewsKaiser Permanente reviews

      Glassdoor has 16,797 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.