Strong Engineering Talent, Undermined by Unclear Leadership Direction - If You Want Your Voice to Matter, Look Elsewhere - Software Engineer Xceptor Employee Review

1.0
Sep 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive, knowledgeable peers who genuinely care about quality.

Cons

Engineering leadership frequently issues top-down directives without solid reasoning. Proposed changes often lack clear impact analysis, leading to repeated rework. Alternative approaches from the development team are routinely sidelined. "Developer voice" is treated as a talking point rather than actionable input. Emphasis on quick fixes creates ongoing technical debt. Forced shift from fully remote to two mandatory on-site days per week without any transparent rationale is blatant micromanagement. Remote "camera-on" requirement for every meeting undermines trust and distracts from actual collaboration.

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Xceptor Response
8mo
As an engineering leadership team we place great value in the ideas and expertise of our engineering team, hosting fortnightly Ask Me Anything sessions which provides anyone with the opportunity to ask any questions they have but to also have wider discussions around our strategic direction and work road map. From the feedback from these sessions we’ve implemented some great initiatives in FY25 including improving our developer experience across tribes where we now measure in the 75th percentile compared to the industry; refining roles and responsibilities and introducing new roles such as the Staff Engineer; defining a strategy around transforming our software development lifecycle through AI augmentation; getting approval for our office refurbishment based on feedback from employees. We live our values in Engineering, to be ‘client centric’, act as ‘one team’ and to be ‘impactful’, as such, alongside the rest of the business, we have updated our hybrid working policy from one day per week to two as we believe this will encourage greater collaboration and foster greater innovation. In the same vain we have adopted a 'camera on first' approach for our virtual meetings to support clearer communication and enhance social connection. However, like in all areas of our business, if someone requires accommodations to any of our workplace approaches in order for them to thrive at work we encourage them to speak to their Manager or our HR team.

Explore other reviews about Xceptor

5.0
Feb 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The market has an obvious need for the product The product is mature with a committed team enhancing it The general team overall is supportive Management allows your to operate autonomously - they trust you to get the job done Everyone is very professional and courteous You can tell the company focuses on hiring A players

Cons

The company is coming out of a turnaround so many people are new As with any small and evolving company - there are growing pains. Make sure you like autonomy and can build your own success

2
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Xceptor Response
3mo
Thank you for taking the time to share a review. We're pleased to hear that you see the clear market need for our product and value the maturity of the platform and the commitment of the team behind it. It’s great to know that you’ve experienced support from colleagues and appreciated the autonomy, professionalism, and high standards we aim for when building our teams. You’ve also highlighted an important part of our journey. As we continue to emerge from a period of transformation, we recognize that many people are new and the organisation is still evolving. With that does come some growing pains, but it also brings fresh energy, new ideas, and significant opportunities for individuals who enjoy autonomy and are motivated to shape their own success. Thank you for your balanced and constructive feedback. Thank you again for being part of our journey and for helping future candidates understand what it’s like to work here.
4.0
Jan 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hybrid working schedule available Teams are friendly and hard working Clear path for professional growth worked towards all year, not just discussed during review season. Building process and procedures from the ground up (also a con sometimes) In process of building internal systems and tools to support growth (also a con sometimes) Compensation is market competitive / average 401k options and match percentage Small internal teams Open to solutions / changes

Cons

Growing pains Undefined processes and procedures when working cross-functionally with internal teams In process of building internal systems and tools to support growth Lack of internal resources to support growth Subpar benefits/packages for US employees Small teams = heavy workloads / long hours

1
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Xceptor Response
4mo
Thank you for taking the time to share such thoughtful and balanced feedback. We really appreciate your recognition of our collaborative culture, hybrid working approach, and the focus we place on continuous professional growth—not just during review cycles. It’s great to hear that our teams’ openness to new ideas, solutions, and cross-functional collaboration is resonating. We’re also glad you highlighted the opportunity to help build processes and systems from the ground up. While this can certainly present challenges at times, it’s an important part of supporting our long-term growth and creating scalable, sustainable ways of working. We acknowledge the growing pains that come with scaling—particularly around evolving processes, workloads within small teams, and the need for additional internal resources. These are areas we’re actively working on, including continued investment in systems, tools, and support structures to better enable our teams as we grow. Your suggestion around expanding junior support roles is especially valuable and aligns with ongoing conversations about capacity, development, and burnout prevention. Thank you as well for your advice to management. Maintaining our #OneTeam mindset and strong cross-functional alignment remains a priority, and feedback like this reinforces the importance of that focus. We appreciate your honesty and engagement, and we’re grateful for everyone who contributes their voice to helping us improve and grow together. Thank you for your commitment to Xceptor!
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