Good for some people, not everyone. - Customer Service Representative TD Employee Review

5.0
Dec 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Very flexible with scheduling, since they are open 7 days a week. Very understanding as to what your career goal is. Paid Time Off, great benefits.

Cons

Too much customer driven, they will fire you or suspend you on the spot if you mess up, regardless of the circumstances of the situation. Customers, are like gods for them, even when they are wrong. they are right. Sales commission is the worst in the history of commission. Open seven days, which means you will be working a lot of weekends. Do not pay enough, ask for too much in return of paying you almost nothing. Pay for TD brand garbage, such as pens, lollipops, crayons, bubbles, coloring books, rather than increasing the employee pay.

Explore other reviews about TD

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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