If I could give a 0 I would - Anonymous employee SoFi Employee Review

1.0
Jan 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is competitive and benefits are good with low costs.

Cons

The reality did not come close to expectations. Management culture was deeply disappointing and, at times, toxic. Leaders frequently spoke negatively about employees, often portraying their own teams as incompetent rather than investing in coaching, development, or accountability. This created an environment of fear, mistrust, and burnout rather than collaboration. Workloads were extreme and expectations consistently unrealistic, with aggressive deadlines that were not achievable given available resources. Despite repeated requests for support or prioritization, help was minimal to nonexistent. The expectation was to simply “figure it out,” regardless of capacity or impact. Opportunities for advancement were essentially nonexistent. Growth was discussed in theory but not supported in practice. Decisions felt opaque, and favoritism appeared to play a role in who was supported versus who was overloaded. Human Resources was aware of concerns raised but responses were vague and dismissive, often stating matters were “handled” without any visible change or follow-up. This left employees feeling unheard and unprotected. I joined with high expectations and genuine excitement, having actively sought out this company. Unfortunately, the gap between the employer brand and the lived employee experience was significant.

Explore other reviews about SoFi

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good working culture , cutting edge technology

Cons

Work life balance gets poor

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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