Concentrix reviews

Cons - Low Pay Rate (WAY Below the National Market Rate Average For A Tier1 Tech Support Rep) - Intensive Job in Light of the Low Pay - Inadequate Training - High Metric Expectations in Light of Incomplete Training - Intrusive Managers Point of Reiteration: The Work From Home Tech Support Jobs with Concentrix Must Be Renamed to "Work Study Program" Reason? Because Concentrix doesn't provide thorough pre-production training. They rush through a big bundle of lessons. information, processes, and articles, don't provide you with technological devices that you will be providing troubleshooting for. The trainers/managers never provided a live-demonstration of of the technological devices; they abruptly shortened the nesting period, and then expect that your stats are going to meet their client's standards. So in essence, they have "certain" tech support agents who are on the phone advising customers about tech support issues for devices that they don't even OWN or USE. (Very hypocritical) Again, for the above reason, I have officially renamed their tech support position to a "Work-Study Program" Because basically, if you don't have experience with handling the technological devices that you will be providing tech support for, you will find yourself doing plenty of on-the-call learning. Thoughts About “Certain” Managers... What's interesting is the logic of "certain" managers is totally illogical. They provide inadequate training, and then when you take time to do research on topics that will help you to assist the customers, they pop-in on the computer with intrusive pop-up messages, asking you questions about your call handling time. It's like really? So... they don't provide adequate training and then expect your call handling time to be low as if you were adequately trained. Also, I find "certain" managers to be extremely hypocritical. Concentrix claims that they want their tech support employees (should be "work-study members") to be customer-focused, and then when they get an employee who is truly customer-focused, and goes above and beyond to assist customers, they have a problem with it. Inadequate Training Process... When you ask for additional training, their upper-level managers will either ignore your formal written request, and their lower-level managers will provide excuses for not being to provide additional training. Also, when you decide to do extra self-training via your own self-initiative. Certain managers rudely pop-in on your computer, and obstruct and interrupt the process and tell you that you can't do extra training and have to be on the phones. Thereafter, they conduct call reviews and interrogate you about your call handling time.

Management don’t care until it affects them. forced to do things that aren’t part of company policy or your contract (at least as far as I’ve read). When the COMPANY’s systems aren’t working, YOU are expected to fix it… unpaid. Upper management couldn’t care unless the numbers look right for them. Your experience as a customer facing employee is completely disregarded. Management harass you if you take more than 5 minutes closing an account and even after you spend 1-2 hours on a call they expect you to be done and on to the next customer instantly. (How am I supposed to write “clear and concise” notes about a call if I’m given no time to do so). If you’ve done EXACTLY what a customer asked and they’re really happy with their time on the call, management DO NOT CARE unless you’ve sold something and shoved 5 different overpriced products down the customer’s throat. Even if the customer states they’re struggling financially at the start of the call. You’re expected to sell to customers no matter the situation even when our product is vastly overpriced compared to the other networks.