How do employees rate Genesys?

Employees rate Genesys 4.2 out of 5 stars based on 2,839 anonymous reviews on Glassdoor. In 2015 , Genesys employees have voted their company to be one of Glassdoor’s Best Places to Work.

How can I get a job at Genesys?

To get a job at Genesys, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Genesys and prepare for tough questions.

Do people recommend working at Genesys?

Overall, 82% of employees would recommend working at Genesys to a friend. This is based on 2,839 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Genesys?

69% of job seekers rate their interview experience at Genesys as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Genesys.

How do employees rate the business outlook for Genesys?

83% of employees think that Genesys has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Genesys

Genesys Snapshot

4.2

based on 2,700 ratings

82% would recommend to a friend

Tony Bates

91% approve of CEO

52 OfficesLocations

Description Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Life at Genesys

Why work with us?

Our Company

Our Product

Our Benefits

Our Values

Our Careers

Your Experience Matters

Not only is the experience you bring to Genesys important, but so is the experience you have at Genesys. What you know and how it comes to life are critical to your happiness — and our collective success.

That’s why we collaborate to achieve shared goals. We strive to raise the bar on our performance and focus on creating a positive impact on our ecosystem. We demonstrate empathy by cultivating an environment of openness, caring and belonging where we push each other to improve. And we do this all so your experiences can create better experiences for our customers and theirs.

Company updates

Genesys

3mo

AI is evolving quickly, and we’re working on what that means in practice. In our latest blog, we explain how Large Action Models (LAMs) help AI systems coordinate actions across different tools and platforms. Instead of just responding in a conversation, these systems can complete tasks, update records, trigger workflows, and resolve issues across systems. That shift moves AI from answering questions to getting things done. It’s one step toward customer experiences where AI can handle more on its own, with less manual intervention. This is the kind of capability our teams are actively building and refining every day. Read more in our recent blog post. ...Show more

www.genesys.com

How large action models will power agentic orchestration

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Genesys

5mo

We’re proud that Genesys Cloud is now ISO/IEC 42001:2023 certified — recognizing our commitment to building AI that’s not just powerful, but responsible. This milestone reflects the care our teams put into designing technology that’s transparent, accountable and built for real-world impact. It’s work that matters, and it’s shaping the future of customer experience....Show more

www.genesys.com

Genesys achieves ISO/IEC 42001:2023 certification for responsible AI governance

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Genesys

6mo

We’re honored to be named the winner for Best Use of AI in Customer Service by The Cloud Awards! 🏆 With Genesys Cloud AI, we’re setting a new standard for how AI powers empathy, delivering smarter, more human customer experiences at scale. See how we’re setting a new standard for intelligent CX: ...Show more

www.genesys.com

Genesys wins best use of AI in customer service at the 2025 A.I. Awards

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Genesys

1y

Genesys has been named a Leader in the 2024 Gartner®️ Magic Quadrant™️ for CCaaS for the 𝟭𝟬𝗧𝗛 𝗦𝗧𝗥𝗔𝗜𝗚𝗛𝗧 𝗬𝗘𝗔𝗥 – and is positioned highest for execution 💪 “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate cloud evolution and drive key outcomes with AI." 💬 Olivier J., Chief Product Officer, Genesys ...Show more

www.genesys.com

Genesys Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service for 10th Consecutive Year | Genesys

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Genesys

2y

Introducing Larry Shurtz, the new Chief Sales Officer at Genesys 🤝 His addition to our leadership team will play an integral role in seizing the expansive market opportunity ahead. “Larry’s proven background in driving results and transformation in the technology sector will further solidify the Genesys leadership in Experience as a Service.” – Tony Bates, Genesys CEO Learn more about Larry and the impact he'll make at Genesys. ...Show more

www.genesys.com

Genesys Announces Larry Shurtz as New Chief Sales Officer | Genesys

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Photos

Genesys photo of: Great Place to Work Certified 2023 United States

Genesys awards & accolades

Great Places to Work Certified, Great Places to Work Institute, 2023
Top 50 Analytics and AI Products, G2.com, 2022
2022 America’s Best Large Employers, Forbes, 2022
Great Places to Work Certified US & India, Great Place to Work Institute, 2022
EcoVadis Silver Sustainability Rating, EcoVadis, 2021

Glassdoor Awards

Best Places to Work

2015 (#45)

Best-Led Companies

2025 (#36)

Pledges & certifications

Career advancement program
Helping employees "upskill" into higher-paying positions
Social responsibility pledge
Formal programs or foundation to give back to communities
Diversity commitment
Has programs that support a diverse and inclusive workforce

Connect with Genesys

Jobs at Genesys

Customer Service Coordinator

Technical Lead - Workday Adaptive Planning

Director, Outbound Engagement

AI Architect (Presales)

Senior Content Marketing Writer

Employee reviews at Genesys

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Employee reviews

Vp marketingFormer employee

5.0

Great environment with growth opportunities, but fast-paced

Genesys

Genesys Snapshot

Life at Genesys