USAA has a mixed bag of reviews, with an overall rating of 3.4 out of 5. Here's a breakdown of key insights from employee feedback:
Diversity and inclusion — Rated 3.8/5, indicating a generally positive sentiment.
Work-life balance — Lower rating at 3.2/5, suggesting room for improvement in this area.
Pros:
Great coworkers and benefits: Employees appreciate the supportive environment and strong benefits, with one reviewer saying, "your coworkers will most likely be amazing, great benefits, great tuition coverage."
Strong management: Some reviews highlight effective management and a positive work environment. One employee noted it as a "dream company" due to the management and training quality.
Cons:
Promotion challenges: Employees mention difficulties in internal promotions, with one stating, "internal promotions are a joke and you will not be able to move up in anything other than auto claims."
High turnover: Several reviews point to a high attrition rate, with one comment highlighting, "over 60% attrition rate."
Stressful work environment: Many employees report high-stress levels and challenging metrics that can lead to burnout. As one reviewer put it, "the role is extremely call-heavy with little downtime."
Overall, while USAA offers competitive benefits and a supportive colleague environment, challenges with management support, promotional opportunities, and work-life balance are prevalent in employee feedback. If you're considering a position here, weigh these factors carefully to see if they align with your career goals and values.