Job Summary

We are seeking a skilled and proactive Operations Technician to provide advanced technical support and operational assistance. This role focuses on resolving Level 2 support issues, managing complex service requests, building and configuring systems, and supporting key IT products and projects.

This position is ideal for someone who combines hands-on technical expertise with strong organizational skills and a proactive, ownership-driven mindset.

Key Responsibilities

• Resolve escalated Level 2 support tickets while meeting SLA expectations
• Manage and fulfill complex technical service requests
• Build, configure, and deploy systems (workstations, network equipment, cameras, servers, printers)
• Perform on-site and remote service calls to diagnose and resolve issues
• Oversee end-user onboarding and offboarding, ensuring smooth transitions
• Maintain accurate inventory records, including audits and equipment tracking
• Handle shipping and receiving of IT hardware and components
• Take ownership of assigned products, including documentation, maintenance, and troubleshooting
• Participate in custom and templated IT projects, executing assigned tasks
• Join on-call rotation to support after-hours critical issues

Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in a technical support or IT operations role
• Strong knowledge of:
• Computer hardware & software
• Networking fundamentals
• System configuration and troubleshooting
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Excellent communication and customer service abilities
• Ability to lift and move IT equipment as needed
• Valid driver’s license and willingness to travel to client sites

Preferred Qualifications

• Experience in managed services (MSP environment)
• Familiarity with ticketing systems and remote monitoring tools
• Exposure to server builds, network infrastructure, or security systems

Benefits

• Competitive hourly pay starting at $28/hour
• Opportunities for advancement and skill development
• Hands-on experience with diverse technologies and environments
• Supportive, team-oriented work culture

Schedule

• Full-time, Monday–Friday
• Participation in on-call rotation required

Pay: From $28.46 per hour

Work Location: Hybrid remote in Germantown, WI 53022