I first interviewed with Lutron in January 2025 for a Technical Account Manager position but was not selected after the test phase. In February, I applied again for a Customer Service role and advanced directly to the second stage with the team manager. The interview went very well, and I clearly expressed how I view Customer Service as a fundamental part of any company, much like a doctor checking a patient’s pulse to understand overall health. After completing the assigned task successfully (I have previous experience as a CS agent), I was later informed that I was not selected because the team believed I considered the role to be too basic and might leave the company soon. I found this disappointing, as I value the importance of Customer Service and had genuinely expressed my motivation to contribute in that position. Unfortunately, the decision seemed to be based on an assumption rather than on my actual intentions or performance.